Mobility - Field Force Automation 300

Altair CM360 for Field Force Mobility& Automation

 

Facing challenges with reliable in-field activities? Suffering pain with scheduling and reporting?
Altair CM360 is the ideal solution for automation of activities of the in-field personnel. It enables real-time tracking of field staff, live scheduling and monitoring of the activities, planning and dispatching of orders and management of jobs and customer visits, checklists or field services.
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How it works ?

  1. Smart phones/Tablet devices with GPS and Internet access enabled
  2. Web based backend management
  3. Dynamic configurations for business and operations model
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Assign schedule to technician and field inspectors

Visit confirmation inspection checklist via mobile device

Monitor and control visits

Print receipt, performance report

Features

Scheduling & Planning of In-Field Operations
Build the schedules of field visits using an efficient and user-friendly scheduling tool that enables planning ahead for daily/weekly/monthly basis. Save your templates & copy or repeat the configured schedule. Get instant real-time job confirmation by device and control using location-based automatic visit detection (Mini-geofences).
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Live Monitoring of Staff
Make use of mobile-based live tracking and monitoring of the entire field force real-time, on the map. Enable filtering by nearby users from a customer to assign urgent jobs, reducing response time. Review historical routes and over the map landmarks and points of interest.
Flexible & Easy-to-use visit form builder
Dynamic toolbox of controls for quick building of visit form rich of controls with validations, associations and other properties
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Centralized information system for customers & staff members
Simplify the access to customer data through a user friendly profile with quick access to key dimensions and operational aspects.
On map customer spotting with quick contacts, last visit info, complete record with basic and extra profile data in addition to a history of visits and jobs done with logs of all activities
    Fancy, easy to use mobile application
    Empowerment of in-field personnel with tools for:
    • Chronological review of schedule of assigned jobs for
    • Processing of jobs and real time confirmation/reporting
    • View and search for near-by customers
    • Add new customers/landmarks
    • View and manage the assigned tasks and To Dos
    • Complete customer surveys
    • Classify customers per activities of groups
    • Access to customer for history of visits & activities…etc
    • Quick access to customer location with on map navigation to options
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    Reporting, Performance Metrics & KPIs
    Customizable views of system statistics in a glimpse.
    • Scheduling and Visits Reporting
    • Customers and user related dashboards
    • Tracking and monitoring reports
    • Visits & Forms statistics

Industries

Benefits

    • Proximity-based staff/job assignment
    • Schedule-on-mobile
    • Real-time job reporting
    • Better utilization of in-field staff
    • Reduced response time
    • Increased customer satisfaction
    • Performance measurements & dashboards
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Field Services

Government

Agriculture

Emergency services

FMCG

Oil & gas

Security

Microfinance

Distribution

Education

Telecom